1. What are J&T Express office hours?
J&T branches are open daily, including weekends and holidays, from 8:30 a.m. to 5:30 p.m.

2. What additional fees does J&T Express charge?
Apart from shipping costs, value-added service fees, COD fees, VAT, and other charges may apply.

3. How should I label my package?
Use an electronic or air waybill with accurate details to prevent shipping delays.

4. How can I obtain J&T pouches?
Free plastic pouches are available at J&T branches in four sizes: A2, A3, A4, and envelope-sized.

5. What items are prohibited for J&T delivery?
Prohibited items include narcotics, dangerous goods, perishables, and restricted items by the government.

6. How can I locate nearby J&T Express branches?
Find the closest branches on the J&T Express Philippines website by entering your province and city or selecting from the dropdown menu.

7. How should I pack my shipment?
Pack carefully using materials like styroflakes, styrofoam, and bubble wrap to ensure safety and use the H-taping method for security.

8. Does J&T Express provide insurance?
Opt for a 1% fee service to insure express mail items for safety.

9. How long does J&T Express take to deliver packages?
Delivery times range from one to eight days based on shipping and delivery locations.

10. What payment methods does J&T accept?
Cash payments are accepted, while VIPs can opt for cash on delivery (COD) and monthly payments.

11. Does J&T Express offer COD?
Yes, cash on delivery (COD) is available.

12. Are there weight limits for J&T packages?
Yes, the weight limit is 50 kg, and items exceeding 1.5m on one side are ineligible for express shipping.

13. When can I file a claim?
Claims for damaged or lost shipments must be submitted within 30 days of shipment for loss and seven days for damage.

14. Does J&T deliver on Sundays?
Yes, J&T Express delivers on Saturdays, Sundays, and holidays.